Al-Quds University · SKITCE

Building Palestine'sIT futuredigital skillssmart systemssecure networks

The Said Khoury Information Technology Center of Excellence delivers training, tailor-made software, network infrastructure and business incubation for Al-Quds University and institutions across Palestine.

skitce.alquds.edu

What we do

  • Systems & NetworksThe university's LAN, WAN and data infrastructure.
  • Information SystemsCustom software and databases for institutions.
  • Technical SupportHelp desk, call center and user support.
  • E-learningPlatforms and tools for digital teaching.
24
IT specialists
10
Departments & units
9
Strategic goals
7
Technology partners

Development

Serving Palestine's future IT generations by opening income-generating opportunities and helping grow a national IT industry.

24/7 Client Support

We value every client: calls are monitored and evaluated, and our products are continuously improved.

Training

Practical IT training on real-world problems and certification preparation — Windows, Linux, macOS, networking and web development.
Who we are

A center of excellence at the heart of Al-Quds University

SKITCE works at local and national level to raise the quality of IT in Palestine. We train students and practitioners, build software for local and regional institutions, and run the university's IT backbone.

  • High-quality training for IT students and professionals
  • A software unit building tailor-made systems
  • Organisational and technical infrastructure for faculty IT projects
  • An IT Business Incubation Service for people with ideas
Mission

Our mission

TrainingHigh-quality, effective training for IT students and practitioners, and facilitating training by other organisations.
Custom softwareA software unit that develops tailor-made systems for local and regional institutions.
Faculty projectsOrganisational and technical infrastructure for professors' IT projects.
Business incubationA space for people with IT ideas to work on them and turn them into ventures.
Our services

Integrated IT services for the university and beyond

From the network core to the classroom, our departments keep Al-Quds University connected, secure and productive.

Systems & Networks

We operate and maintain the university's data network — computers, printers, LAN and WAN devices — and set guidelines for…

Information Systems Development

Our software and database teams design, build and maintain tailor-made information systems, web applications and financial…

Technical Support & Communications

A dedicated technical support unit and call center handle user requests, monitor and evaluate service quality, and keep…

E-learning Unit

The e-learning unit runs and supports the platforms and tools that power digital teaching and learning across the university.
AI integration

Bringing artificial intelligence into university services

SKITCE is integrating AI across the systems it builds and runs — making support faster, data more useful and learning more personal for students and staff.

  • Smarter, faster answers for students and staff
  • Data-driven decisions for university management
  • Secure, responsible use of AI on university data

AI virtual assistant

A chatbot that answers common questions around the clock and hands complex cases to a call-center agent.

AI-assisted support

Automatic classification and routing of requests so every ticket reaches the right team first time.

Intelligent analytics

Dashboards and predictive insights built on the university's information systems.

AI in e-learning

Tools that help faculty create content and give students personalised learning support.
University call center

One number for every question

The Al-Quds University Call Center, run by SKITCE, is happy to answer all your questions and inquiries — call us or send a message.

Said Khoury IT Center, Main Campus, Al-Quds University, Abu Dis, Palestine

Phone

(+970) 2 2756200Call the call center

WhatsApp

(+972) 52-8885733Chat with us

Mobile

(+972) 52-8885734Call from any mobile

Email

callcenter@alquds.eduSend us your inquiry
Partners

Trusted technology partners

Have an IT project or training need?

Talk to our team about software, networks, e-learning or training programmes.